Privacy Policy | Platinum Salon and Spa, Gilbert AZ

Platinum Salon and Spa
Effective Date: July 2, 2026
Last Updated: July 2, 2026

Introduction

This Privacy Policy describes how Platinum Salon and Spa ("Platinum," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at https://platinumsalonandspaaz.com (the "Site"), book appointments, purchase products or services at our Gilbert or Ahwatukee, Arizona locations, engage with us on social media, or otherwise interact with our business.

By using the Site, making a booking or purchase, or providing information to us, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Site or our services.

Information We Collect

We collect information in various ways:

Personal Identification Information: Name, email address, phone number, physical address, date of birth (if provided), and government-issued ID if required for certain services or age verification.
Booking and Service Information: Details necessary to provide salon, spa, and medical aesthetics services, including skin type/concerns, hair history, allergies, medical conditions, medications, previous treatments, and preferences. This may include sensitive health-related information.
Transaction and Payment Information: Purchase history, order details, and payment information. Full payment card details are processed and stored by PCI-DSS compliant third-party payment processors; we do not retain complete card numbers.
Usage and Technical Data: IP address, browser type and version, device information, operating system, referring website, pages visited on our Site, time and date of visits, and other analytics data. We may use cookies, pixels, and similar tracking technologies (including Google Analytics or equivalent tools we may use).
Marketing and Communication Data: Email address, phone number, and preferences when you opt in to receive newsletters, promotional offers, appointment reminders, or SMS communications. You may opt out at any time.
User-Generated Content: Reviews, photos, testimonials, or other content you voluntarily submit or post in connection with our services or Site.
Location Data: General location information (city/state) from IP addresses or device settings if you enable location features.

How We Use Your Information

We use the collected information for the following purposes:

To provide, schedule, and deliver our hair, nail, skin, beauty, and medical aesthetics services safely and effectively.
To process and fulfill product purchases, orders, payments, and any related shipping or in-store pickup.
To communicate with you regarding appointments (confirmations, reminders, changes), order status, customer service inquiries, and important updates.
To personalize your experience, recommend products/services, and improve our Site, offerings, and customer service.
To send marketing communications, promotions, and loyalty program information (only with your prior consent where legally required, and with easy opt-out mechanisms).
To analyze Site usage, traffic patterns, and business performance to enhance operations and marketing.
To comply with legal obligations, enforce our agreements, prevent fraud, and protect the rights, safety, and property of Platinum Salon and Spa, our clients, and others.
To maintain professional records for services rendered, particularly for medical aesthetics and treatments requiring health history.

We do not use sensitive health information for marketing purposes without explicit consent.

Sharing and Disclosure of Information

We may share your information in the following circumstances:

Service Providers and Vendors: With trusted third parties who assist us in operating our business, such as payment processors, booking and salon management software providers, website hosting and analytics platforms, email/SMS marketing services, shipping carriers (if applicable), and professional consultants. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
Professional and Medical Service Delivery: With licensed professionals or staff providing your services, or as necessary for coordination of care.
Legal and Safety Requirements: When required by law, regulation, subpoena, court order, or governmental request; to enforce our Terms and Conditions or other agreements; or to protect the rights, safety, or property of Platinum, our users, or the public.
Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your information may be transferred as part of the business assets.
With Your Consent: We may share information for other purposes when you have given us permission to do so.

We do not sell your personal information to third parties for their direct marketing purposes in exchange for monetary or other valuable consideration, as that term is defined under applicable privacy laws such as the CCPA. Any "sharing" for cross-context behavioral advertising will be disclosed and subject to your opt-out rights where applicable.

Cookies, Tracking Technologies, and Analytics

Our Site uses cookies, web beacons, pixels, and similar technologies to:

Remember your preferences and login status.
Analyze how visitors use the Site (pages viewed, time spent, navigation paths).
Deliver relevant content and advertisements.
Measure the effectiveness of our marketing campaigns.

You can control cookies through your browser settings (most browsers allow you to refuse or delete cookies). However, disabling certain cookies may affect the functionality of the Site, such as the ability to maintain a shopping cart or stay logged in. We may also participate in interest-based advertising networks; you can opt out through industry tools such as the Digital Advertising Alliance or Network Advertising Initiative websites.

Data Security

We implement reasonable and appropriate administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include secure socket layer (SSL) encryption for data transmission, access controls, and regular security assessments.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.

Your Privacy Rights and Choices

You have certain rights regarding your personal information, which may depend on your state of residence and applicable law:

Access and Portability: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal and operational retention requirements (e.g., transaction records, health service records).
Opt-Out of Marketing: Unsubscribe from promotional emails via the link in each message or by contacting us. Reply "STOP" to SMS messages.
Opt-Out of Sale/Sharing (CCPA/CPRA and similar state laws): If applicable, request to opt out of any sale or sharing of your personal information for targeted advertising. We provide mechanisms on the Site or upon request.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

California Residents: Under the California Consumer Privacy Act (CCPA) as amended by the CPRA, you have additional rights including the right to know the categories and specific pieces of personal information collected, the right to delete, and the right to opt-out of sale or sharing. To exercise these rights, please contact us using the information below. We will verify your identity (and authority if acting as an agent) before responding, typically within 45 days.

Residents of other states with privacy laws (such as Virginia, Colorado, Connecticut, Utah, etc.) may have similar rights; contact us for assistance.

To exercise any of these rights, please email us at info@platinumsalonandspaaz.com (or the dedicated privacy contact we establish), call (480) 798-4237, or use the contact form on our Site. We may need to verify your identity before fulfilling certain requests.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including providing ongoing services, complying with legal, tax, and accounting obligations, resolving disputes, and enforcing our agreements. Health and service records may be retained for longer periods in accordance with professional licensing requirements and best practices for medical aesthetics and salon services. When information is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our Site and services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action to delete such information.

Links to Third-Party Websites and Services

Our Site may contain links to third-party websites, social media platforms, or services (for example, Instagram, booking portals, or product brand sites). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top of this Policy indicates when it was last revised. Material changes will be communicated through a prominent notice on the Site, by email (if we have your email address), or through other appropriate channels. Your continued use of the Site or services after any update constitutes your acceptance of the revised Policy.