Frequently Asked Questions

Hair (cuts, color, blowouts, extensions, treatments), nails (gel, acrylic, GelX), aesthetics (facials, injectables, RF microneedling, laser hair removal, body contouring, permanent makeup, lash services, brows, waxing, peels), IV therapy, and bridal services. See our menu pages for the full list.

We have two locations: Gilbert (2206 E Williams Field Rd, Suite 106) and Phoenix Ahwatukee (16515 S 40th St, Suite 105).

Sunday: 10am to 5pm. Monday through Wednesday: 9am to 6pm. Thursday through Saturday: 10am to 8pm.

Online through our booking page (Mangomint) or by phone at (480) 798-4237.

Yes. Free consultations are available for all aesthetic services (injectables, RF microneedling, laser, PMU, body contouring), bridal services, and hair extensions. Most consultations are 15 to 30 minutes.

We do our best to accommodate walk ins when we have availability. Booking ahead is always the safer option.

Major credit cards, debit cards, cash, gift cards, and CareCredit (financing available for larger services). Memberships are charged monthly to a card on file.

Yes. We accept CareCredit, which lets you finance over 6 to 24 months. Apply at carecredit.com or ask the front desk.

We require at least 24 hours notice for any cancellation or rescheduling. Less than 24 hours notice is charged 50% of the service fee. No shows are charged 100%. See our cancellation policy page for full details.

We hold appointments for 10 minutes past the scheduled start time. After 10 minutes, your appointment may need to be rescheduled or shortened. Call us as soon as you know you will be late.

Yes. Rescheduling is easy through your confirmation email link, online, or by calling (480) 798- 4237. We just ask for at least 24 hours notice.

Some services require a deposit at booking. Bridal services, color correction, aesthetic packages, IV therapy series, and first time clients booking premium services. Deposits are credited to the cost of your service.

We waive cancellation fees for documented emergencies, sudden illness, and severe weather. Contact us as soon as possible.

Yes. Eight membership tiers across three categories: Service Specific Subscriptions, Salon Memberships, and Spa Memberships. See our memberships page for full details.

For most regular clients, yes within the first month. The math depends on which services you use. See our memberships page for example math.

Salon memberships and service specific subscriptions: 30 days written notice. Spa memberships: 6 month minimum commitment, then 30 days notice.

Yes. Memberships make great gifts. Call us to set up.

For color corrections, color changes, balayage from previous box color, or first time visits with significant color goals, yes. For maintenance and routine refresh, usually no. Call us if you are unsure.

Most balayage services run 2.5 to 4 hours. We block the right amount of time when you book.

Yes please. Photos help us understand exactly what you want. Realistic expectations matter though, and your stylist will tell you if a photo goal is not achievable from your current starting point.

Yes. Hand tied, tape in, and K tip extensions. Free consultations include color matching and a quote.

AZ licensed and certified providers. Marilyn (Nurse Practitioner) and Brittney (Nurse Injector) handle injectables. Hadlea and Charlotte handle facials, peels, brows, and waxing. Ashley handles laser hair removal, RF microneedling, body contouring, and permanent makeup.

Yes. All injectable, laser, RF microneedling, body contouring, and permanent makeup services include free consultations.

Filler adds volume directly. Biostimulators trigger your body to produce its own collagen over months. Different mechanisms, different results, different lasting time. See our injectables and aesthetic packages pages for full details.

Yes when performed by licensed providers using FDA cleared products with proper protocols. Risks vary by service and are reviewed during your consultation.

No. Most aesthetic services are not appropriate during pregnancy or breastfeeding. Wait until after.

A Registered Nurse, supervised by our Nurse Practitioner.

Most IV drips take 30 to 60 minutes. NAD+ infusions take 2 to 4 hours.

IV therapy at Platinum is a wellness service. We do not diagnose, treat, cure, or prevent disease. Talk with your healthcare provider before starting any new IV therapy if you have a medical condition.

Yes. NAD+ infusions in single sessions and multi session series. See our NAD+ page or main IV therapy page for details.

Yes. Gift cards work on any service or product, at both locations, with no expiration.

Yes. Purchase through our gift cards page. Digital gift cards delivered by email instantly.

No. Use the balance whenever you are ready.